BT Callboxes

BT Callboxes

BT Callboxes 150 150 Haydon Wick Admin

For the attention of Haydon Wick Ward residents.

Consultation on BT programme of intended public payphone removals

BT has instigated a public consultation on their proposals to remove 24 payphone callboxes within the Borough. Notices have been posted in each of the relevant phone boxes to inform users and passers-by of the proposals and the consultation process.

The following location has been identified as a potential candidate for removal.

Location: Bryony Way

Postcode: SN2 2SJ

No. of calls: 16

The details of this consultation are currently on the SBC website. Responses should be sent to either Forward Planning, Swindon Borough Council, Wat Tyler West House, 5thfloor, Beckhampton Street, Swindon SN1 2JG.

BT offers 3 possible responses to the proposal to remove a callbox:

  1. Agree to the removal
  2. Adopt the callbox. Where the local callbox is a traditional red phonebox, BT are encouraging communities to purchase for £1 in order to use the box for the benefit of the local community benefits eg as a library. Further information on this process can be found in the document attached and at:
  3. Object to the removal. Ofcom Regulations state that BT has a duty to provide ‘reasonable geographic access to public call boxes’ and offer the following as relevant factors to consider in relation to each callbox:
  • Whether the area in which the box is located has a relatively high proportion of people on low incomes or in rented properties who could be less likely to have access to mobile or fixed line telephones.
  • Whether the area requires a phone box for emergency calls, perhaps near an accident black spot or near to a community facility.
  • Whether the area has poor or sporadic mobile network coverage.
  • The level of call volumes made from callbox which can give an indication as to its usefulness or value to the community.

A case will need to be argued for each objection, backed up with evidence.


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